1.0 General Provisions, Definitions
1.1 These are the visitor terms and conditions of Museum Kranenburgh in Bergen, North Holland. These general visitor terms and conditions are used by all Dutch museums affiliated with the Dutch Museum Association.
1.2 “The museum” hereinafter refers to the organization that manages and operates the museum complex, such as the management, curators, and other museum officials authorized to act on behalf of this organization.
1.3 “The museum complex” hereinafter refers to all spaces (built and unbuilt) that fall under the legal and/or administrative authority of the museum management, including, but not limited to, exhibition halls, meeting rooms, catering areas, depot, terrace and garden, and technical areas. 1.4 “Visitor” is defined herein as anyone who, in any way whatsoever, directly or indirectly, and whether or not as part of a school or group, otherwise enters the museum complex during regular opening hours based on an agreement concluded with the museum, for the purpose of visiting the museum in general, visiting an exhibition, or attending an activity.
1.5 These visitor terms and conditions form part of every agreement between the museum and a visitor. These visitor terms and conditions apply to anyone who enters the museum complex without having entered into a direct or indirect agreement with the museum.
1.6 The museum will make every reasonable effort to ensure that the visit to the museum complex and the exhibitions and activities organized by the museum proceeds in accordance with the visitor’s wishes. The museum will make every effort to minimize any inconvenience or discomfort to the visitor, and to ensure the visitor’s safety as much as possible. The museum welcomes suggestions from visitors for improving its services.
2.0 Ticket sales, offers, and prices
2.1. All price quotes, announcements, or other information provided by the museum are non-binding. The museum accepts liability only for any errors made by the museum itself in price quotes, announcements, or other information provided to the visitor. This liability applies only to its own information material insofar as it has recently been distributed by or on behalf of the museum and is present and in use within the museum at the time of the request. The visitor is always obligated to present the museum’s admission ticket and any card or voucher entitling the visitor to a discount on the admission price upon request.
2.2 The visitor is not entitled to a refund of the admission price or any other compensation in the event of loss or theft of the admission ticket. If the visitor does not use the pre-purchased admission ticket, this is at the visitor’s own expense and risk. This also applies if the admission ticket is only valid for a specific time and/or date. Once purchased, an admission ticket cannot be exchanged. In this case, too, no refund of the admission price will be made. The museum will refund the admission fee paid by the visitor only if the visitor is forced to leave the museum complex prematurely due to an emergency.
2.3 The museum may deny the visitor access to the museum complex if it appears that the admission ticket or voucher was not obtained from the museum or an authorized agency authorized by the museum.
3.0 Staying in the museum complex
3.1 The visitor’s stay in the museum complex is entirely at the visitor’s own expense and risk. During their stay in the museum complex, the visitor must behave in accordance with normal social norms. The visitor is also obligated to immediately follow directions and instructions from the museum, such as those of attendants and security staff. If, in the museum’s opinion, the visitor violates these standards, directions, or instructions in any way, the visitor may be denied further access to the museum complex without being entitled to any reimbursement of the cost of the admission ticket or any other costs whatsoever, at the museum’s sole discretion.
3.2 Parents or guardians of minor children must ensure that exhibited objects and exhibition materials are not touched by the children they accompany. Parents or other guardians of minor children are at all times responsible for the behavior and actions of the children they accompany. Teachers and other group supervisors must ensure that